Voor onze eindklant zijn wij op zoek naar een : 

Support Engineer Microsoft System Center (SCCM)

Start : asap, in overleg
Duur : 3 maanden met optie tot verlenging
Inzet : 40 uur per week

Extra Note : In een gedistribueerde omgeving, van toepassing bij deze klant, is juist het server beheer en de communicatie tussen de verschillende servers van essentiële belang.

We zijn  dus op zoek naar een Support Engineer die de serverstructuur heeft beheerd en alsook de communicatie tussen deze servers.
 

Beschrijving afdeling/team:
The global support department provides foundational capabilities that enable our professionals and clients with reliable access to the business applications and infrastructure services and applications.

Global Operations is a team within the global support department. This team is primarily responsible for the support and maintenance of all global scope infrastructure operational and application services. Global Operations is organized in 3 operation units: Infrastructure Operations, Applications Support, and Engineering Service.

The global operations strategy leverages both internal service providers and third party suppliers to deliver the maximum business value from IT infrastructure investments.

The core functions of the Infrastructure Operations Team are: Installation, administration and support of global services for the member firms within global including all ITSM related activities.   

Position Summary
The Support Engineer - Microsoft System Center is primarily focused on infrastructure operational support and deployment processes. The engineer will play a lead role in operational infrastructure issues, representing the Global Operations Team. The Support Engineer is responsible for maintaining and improving operational steady state of the infrastructure.
 
Role and Responsibilities
•    Act as a subject matter expert for Microsoft System Center
•    Work with outsource providers and development teams to provide guidance to meet quality expectations
•    Assist in the translation of business needs into product management roadmaps
•    Act as a promoter and guardian of Global Standards
•    Contribute to the operational steady state
•    Serve as the  escalation level support for problem analysis and resolution.
•    Management of operational issues
•    Management of small projects to enhance the environment
•    Escalation point for providing 24*7 support in an on-call rotation model
 
Skills and Behaviors :
•    Takes firm and decisive action when a situation requires intervention
•    Makes decisions independently, without unnecessarily referring to others and with minimal management supervision
•    Shows and instills enthusiasm in others to achieve desired results
•    Encourages others to maintain a consistent and steady motivation or pace
•    Consults others regularly on matters relevant to them
•    Celebrates success at work appropriately
•    Balances a concern for tasks with consideration for others
•    Initiates smarter ways of working by making improvements to processes and looking for efficiency enhancements
•    Provides clear rationale and supporting data to justify recommended solutions
•    Considers the practicalities and costs involved when proposing a solution to a problem
•    Identifies and assigns roles and responsibilities so that the best service possible is delivered to the client
•    Manages conflicting demands and priorities
•    Manages client expectations over level and speed of service

Requirements
•    Excellent communication skills in English, verbally and in writing to all levels of the organization.
•    Strong understanding of technology architecture in an enterprise environment.
•    Experience of working in a multi-cultural and multi-vendor environment in a multi-discipline team in multiple country locations with sound knowledge in building effective working relationships.
•    Experience with deploying and supporting large scale infrastructures and applications
•    Documented understanding of ITIL processes, SLA’s and KPI’s, cost of service and Risk and security
•    Coordination and project management skill in order to coordinate team tasks and has understanding of full project cycle to support deployment projects.
•    In depth 5+ years (200/300 level) of working experience with Microsoft System Center in an enterprise environment.
•    Solid knowledge of infrastructure enterprise technologies such as network components LAN and WAN, datacenter technology, storage and servers, cloud, authentication solutions.
•    4+ year’s knowledge of Microsoft like Internet Information Server, SQL Server, Exchange, Lync, SharePoint Server, Office, Active Directory, Certificates, PKI, Virtualization, SAML, OAuth, network protocols and routing and network components.
•    Working knowledge of Firewall and load balancer technologies, Virtualization solution, and storage.

Bent u beschikbaar en geïnteresseerd, laat het ons per omgaande weten. Graag ontvangen wij van u:
- Engelstalig CV waarin duidelijk wordt dat uw kennis/ervaring aansluit op bovenstaande.  
- Gerichte motivatie
- Te hanteren all-in uurtarief incl. reiskosten doch excl. Btw.
- Uw beschikbaarheid en indien reeds bekend vakantieplanning
- VOG overleggen bij gunning maakt deel uit van de procedure.

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